Privacy
Policy.

SURVION Outdoor Geared operates the website survion.shop. We are responsible for the processing of your personal data as described in this policy. For questions, contact us at info@survion.shop.

When you place an order or contact us, we may collect:

• Identity data: first name, last name
• Contact data: email address, phone number (if provided)
• Delivery data: shipping address, country
• Transaction data: order details, payment confirmation (we do not store card details — payments are processed by Stripe/Shopify Payments)
• Communication data: emails you send us and our responses

We also collect limited technical data automatically when you visit our site (IP address, browser type, pages visited) for analytics and security purposes.

We use your personal data only for the following purposes:

• Processing and fulfilling your order
• Sending order confirmation, shipping updates, and tracking information
• Handling returns, refunds, and customer support requests
• Complying with legal obligations (e.g. invoicing, tax records)

We will only email you marketing communications if you have explicitly opted in. You can unsubscribe at any time.

Under the General Data Protection Regulation (GDPR), we process your data based on the following legal grounds:

• Contract performance: to process your order and deliver your SURVION
• Legitimate interest: to prevent fraud and ensure site security
• Consent: for marketing emails (only if you opt in)
• Legal obligation: to comply with tax and accounting requirements

We do not sell your personal data. We share it only with trusted third-party service providers who help us operate:

• Shopify — our e-commerce platform (order management)
• Stripe / Shopify Payments — secure payment processing
• Shipping carriers — to deliver your order (your address is shared with the courier)
• Email service providers — to send transactional emails

All third parties are required to handle your data securely and in accordance with GDPR.

We retain your personal data for as long as necessary to fulfil the purposes outlined above. Order data is kept for a minimum of 7 years to comply with Belgian tax law. You may request deletion of your data at any time (subject to legal retention requirements).

As a resident of the European Economic Area, you have the following rights:

• Right of access: request a copy of your personal data
• Right to rectification: correct inaccurate data
• Right to erasure: request deletion of your data ("right to be forgotten")
• Right to restriction: limit how we process your data
• Right to portability: receive your data in a structured, machine-readable format
• Right to object: object to processing based on legitimate interest or for direct marketing

To exercise any of these rights, contact us at info@survion.shop. We will respond within 30 days.

You also have the right to lodge a complaint with your national data protection authority. In Belgium, this is the Data Protection Authority (APD/GBA).

We use essential cookies to enable core site functionality (e.g. shopping cart, session management). We may also use analytics cookies to understand how visitors use our site. You can control cookie preferences via your browser settings.

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. Our site uses HTTPS encryption. Payment data is handled exclusively by PCI-DSS compliant processors.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.

For any questions about this Privacy Policy or how we handle your data, contact us at:

SURVION Outdoor Geared
Email: info@survion.shop