We want you to love your SURVION. If something isn't right, we'll make it right — no hassle, no runaround.
Our Return Policy
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30-Day Return Window
You have 30 days from the date you receive your SURVION to request a return. No questions asked — if you're not satisfied, we'll arrange a return.
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Item Must Be Unused & in Original Packaging
To be eligible for a return, the item must be in the same condition it was received — unused, with all original accessories and packaging intact.
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Defective or Damaged Items
If your SURVION arrives defective or damaged, contact us immediately at info@survion.shop with a photo. We'll ship a replacement at no cost to you.
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Full Refund for Pre-Orders
If you change your mind before your SURVION has shipped, you can cancel your pre-order at any time for a full refund — no penalty.
How to Return
1
Email us
Send an email to info@survion.shop with your order number and the reason for your return. We'll reply within 24–48 hours.
2
Get your return label
We'll send you a prepaid return shipping label (for defective items) or instructions for returning the package at your cost (for non-defective returns).
3
Ship it back
Pack the item securely and ship it back to our European hub using the instructions we provide. Keep your tracking number.
4
Refund issued
Once we receive and inspect the item, your refund will be processed within 3–5 business days to your original payment method.
Exceptions
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Non-Returnable Items
Items that have been used, modified, or damaged by the customer are not eligible for a refund. Bundles must be returned complete — partial bundle returns are not accepted.
Still have questions? Email us at info@survion.shop — we typically respond within 24 hours, Monday to Friday.